PRIVACY POLICY

INTRODUCTION

At Tubby Toys Global, we genuinely care about your privacy. We are a venture of Florence Toys Factory, and this Privacy Policy explains how we collect, use, store, and share your personal information when you visit or shop at www.tubbytoysglobal.com (our “Website”).
This policy has been written to be clear and easy to understand. We serve customers in the United States, the United Kingdom, the European Union and European Economic Area, Australia, Canada, and across the world, so we have also included specific sections that are relevant to customers in those regions.By using our Website, you agree to the practices described in this policy. If you are not comfortable with how we handle your data, please do not use the Website. This policy works together with our Terms and Conditions and our Cookie Policy.

1. WHO WE ARE
Tubby Toys Global, registered in India.
Business Name: Tubby Toys Global 
Registered Address: 476, Gopal Puram, Bilhari, Jabalpur, Madhya Pradesh 482020, India
Website: www.tubbytoysglobal.com
Email: Contact@tubbytoysglobal.com

If you are located in the European Union, the United Kingdom, or another region that recognises the concept of a “data controller,” Tubby Toys Global acts as the data controller for the personal information we collect about you.

2. WHAT INFORMATION WE COLLECT
We collect information from you in three main ways.
Information you give us directly
When you create an account, place an order, or get in touch with us, you share certain details with us. This includes your name, email address, phone number, billing and shipping address, username, and password. If you are making a payment, your payment details are processed securely through our payment partners. If you are enquiring about a custom or bulk toy order, you may also share design files, specifications, or business information with us. Information we collect automatically When you visit our Website, we automatically collect certain technical data. This includes your IP address, the type of browser and device you are using, the pages you visit, how long you spend on those pages, and where you came from before landing on our site. We also collect this information through cookies and similar tracking tools, which are explained further in Section 9.
Information from third parties If you choose to sign in using your Facebook or Google account, we receive your name and email address from those platforms. We also receive data from our payment processors to verify transactions, and from advertising platforms like Google and Meta to understand how our marketing campaigns are performing.

3. HOW WE USE YOUR INFORMATION
We use your personal information to run our business, serve you well, and stay within the law. Here is a plain explanation of how:
We use your details to process and fulfil your orders, send you shipping and order confirmation notifications, manage your account, and respond to your questions and support requests. We use your information to prevent fraud and keep the Website secure. We analyse usage data to understand what is working well on our Website and what we can improve. If you have subscribed to our newsletter or are an existing customer, we may send you updates about new products, offers, and promotions. Where required by law, we retain and process your data to meet our legal and regulatory obligations. For customers in the EU and UK, we rely on the following legal bases under the GDPR: performance of a contract (to fulfil your orders and manage your account), legitimate interests (to improve our services, prevent fraud, and communicate with existing customers), your consent (for marketing emails and non-essential cookies), and legal obligation (to comply with laws that apply to us).

4. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information to anyone. We do not rent it or license it to third parties for their own use. There are however some situations where we need to share your data with others in order to operate our business. We work with service providers who help us deliver our products and services. These include payment processors such as Stripe, PayPal, and Razorpay who handle your transactions securely; shipping and logistics companies who deliver your orders; email platforms who send our communications; analytics providers like Google Analytics who help us understand Website traffic; and customer support tools that help us manage your enquiries. All of our service providers are required by contract to handle your data only as instructed by us and to maintain proper security standards. We may also share your information if we are legally required to do so, such as by a court order, government authority, or law enforcement request. We would also share information where necessary to protect the rights, property, or safety of Tubby Toys Global, our customers, or others. If Tubby Toys Global were ever involved in a merger, acquisition, or sale of assets, your personal information might be transferred as part of that transaction. If that ever happened, we would notify you by email or through a notice on our Website before your information changed hands.

5. INTERNATIONAL DATA TRANSFERS
We are based in India, and your personal information may be transferred to and processed in India or in other countries where our service providers are located. Some of these countries may not have the same data protection laws as your home country. For customers in the EU and EEA, we ensure that international transfers are protected by Standard Contractual Clauses approved by the European Commission. For customers in the UK, we use UK International Data Transfer Agreements where applicable. If you would like more information about the safeguards we have in place for your data transfers, please email us at Contact@tubbytoysglobal.com.

6. YOUR RIGHTS
We want you to have control over your personal information. Your specific rights depend on where you are located.

EU and EEA Residents (GDPR)
If you are based in the European Union or European Economic Area, you have the right to access the personal data we hold about you and receive a copy of it. You can ask us to correct information that is wrong or out of date. You can ask us to delete your data in certain circumstances. You can ask us to restrict how we use your data while a dispute is being resolved. You can ask us to send your data to you or another organisation in a machine-readable format. You can object to us processing your data where we rely on legitimate interests, and you can always object to your data being used for direct marketing. You can withdraw your consent at any time for anything we do based on consent, without affecting anything we did before you withdrew it. You also have the right to make a complaint to your national data protection authority. A full list of EU data protection authorities is available at edpb.europa.eu.

UK Residents (UK GDPR)
You have the same rights as EU residents described above. You can also complain to the Information Commissioner’s Office (ICO) in the UK. You can reach them at ico.org.uk or by calling 0303 123 1113.

Australian Residents (Privacy Act 1988)
Under the Australian Privacy Principles, you have the right to access the personal information we hold about you and to ask us to correct anything that is inaccurate or out of date. If you are not satisfied with how we handle your request, you can make a complaint to the Office of the Australian Information Commissioner at oaic.gov.au.

Canadian Residents (PIPEDA)
Under Canada’s Personal Information Protection and Electronic Documents Act, you have the right to know what personal information we collect about you and why. You can access your information and ask us to correct it. You can withdraw your consent to our collection or use of your data, though this may affect our ability to provide you with certain services. You can also make a complaint to the Office of the Privacy Commissioner of Canada at priv.gc.ca.

California Residents (CCPA and CPRA)
If you are a California resident, you have the right to know what categories of personal information we collect, use, and share about you. You have the right to request a copy of the specific personal information we have collected about you in the past 12 months. You have the right to ask us to delete your personal information, subject to certain exceptions. You have the right to correct inaccurate personal information we hold about you. You have the right to opt out of the sale or sharing of your personal information. We do not sell personal data, but if this ever changes, we will update this policy and provide you with a clear way to opt out. You have the right not to be discriminated against for exercising any of these rights. To make a request under the CCPA or CPRA, please email us at Contact@tubbytoysglobal.com with the subject line “California Privacy Request.” We will respond within 45 days.

All Other Customers Worldwide
No matter where you are in the world, you are always welcome to contact us to request access to, correction of, or deletion of your personal information. We will do our best to help you within what the law allows. How to Exercise Your Rights To make any privacy rights request, email us at Contact@tubbytoysglobal.com with the subject line “Privacy Rights Request.” Please tell us your name and the nature of your request. We will verify your identity before processing the request and will respond within the timeframe required by the law that applies to you, usually 30 to 45 days.

7. HOW LONG WE KEEP YOUR INFORMATION
We only keep your personal information for as long as we genuinely need it. We retain your account and order information for as long as you are a customer and for a reasonable period afterwards in case you return or have a dispute. We are required by law to keep financial and tax records for a minimum of seven years in most jurisdictions. When we no longer need your data, we securely delete or anonymise it so it can no longer be linked back to you.

8. HOW WE PROTECT YOUR INFORMATION
We take data security seriously. We use SSL and TLS encryption to protect data that is transmitted between your browser and our Website. Payments are handled by PCI-DSS-compliant processors, which means we never store your raw card details on our servers. Access to personal data within our team is limited to those who genuinely need it to do their jobs. We regularly review and update our security practices.
That said, no system connected to the internet can be guaranteed to be completely secure. In the unlikely event of a data breach that affects your rights or personal information, we will notify you and the relevant authorities as required by the law that applies to you.

9. COOKIES
We use cookies and similar technologies on our Website to make things work properly and to give you a better experience.
Strictly necessary cookies are essential for the Website to function. Without them, things like your shopping cart and account login would not work. These cannot be switched off. Functional cookies remember your preferences, such as your preferred currency or language, so you do not have to reset them every time you visit. Analytics cookies help us understand how people use our Website. For example, we use Google Analytics to see which pages are popular and where visitors come from. This helps us improve the Website. Marketing cookies are used to show you relevant ads on other platforms and to measure how well our advertising campaigns are performing. These include tools like Meta Pixel. When you first visit our Website, we will ask for your consent before placing any non-essential cookies. You can change your cookie preferences at any time through our cookie settings or through your browser. Please note that turning off certain cookies may affect how the Website works for you. For full details, please read our Cookie Policy at www.tubbytoysglobal.com/cookie-policy.

10. CHILDREN’S PRIVACY
Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from anyone under 16. If you are a parent or guardian and you believe your child has shared personal information with us without your consent, please contact us immediately at Contact@tubbytoysglobal.com and we will delete that information as quickly as possible.

11. LINKS TO OTHER WEBSITES
Our Website may include links to other websites, social media pages, or payment platforms that are not operated by us. Once you leave our Website, we are not responsible for how those sites handle your information. We recommend reading the privacy policy of any third-party website you visit.

12. MARKETING EMAILS
If you have signed up for our newsletter, or if you are an existing customer and we believe our updates would be of interest to you, we may send you marketing emails about new products, promotions, or news from Tubby Toys Global.
You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link at the bottom of any marketing email, or by emailing us at Contact@tubbytoysglobal.com. Even after unsubscribing from marketing, we will still send you essential messages about your orders and account.

13. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time. If we make significant changes, we will let you know by updating the “Last Updated” date at the top of this page and, where required by law, by sending an email notification to registered customers. We encourage you to check this page from time to time so you are always up to date. Continuing to use our Website after any changes means you accept the updated policy.

14. GOVERNING LAW
This Privacy Policy is governed by the laws of India, including the Information Technology Act 2000 and the Digital Personal Data Protection Act 2023. Customers in other regions benefit from the additional rights and protections described in Section 6 of this policy.

15. CONTACT US
If you have any questions about this Privacy Policy, want to exercise your privacy rights, or have a concern about how we handle your data, please reach out to us. We are happy to help.

Tubby Toys Global (Florence Toys Factory)
476, Gopal Puram, Bilhari, Jabalpur, Madhya Pradesh 482020, India
Email: Contact@tubbytoysglobal.com
Website: www.tubbytoysglobal.com

We will acknowledge your message within 3 business days and aim to resolve any concern within 30 days.
If you are in the EU or EEA, you can contact your local data protection authority. If you are in the UK, you can contact the Information Commissioner’s Office at ico.org.uk. If you are in Australia, you can contact the Office of the Australian Information Commissioner at oaic.gov.au. If you are in Canada, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

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www.tubbytoysglobal.com | Contact@tubbytoysglobal.com