TERMS AND CONDITIONS


INTRODUCTION

Welcome to Tubby Toys Global. and these Terms and Conditions govern your use of our website at www.tubbytoysglobal.com and any purchases you make through it. Please read them carefully before you start shopping or using any part of the Website.

By accessing or using our Website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Website. These Terms work together with our Privacy Policy, Cookie Policy, Shipping Policy, and Returns and Refund Policy, all of which are available on the Website.

We serve customers across the United States, the United Kingdom, the European Union, Australia, Canada, and worldwide, and we have written these Terms to be fair, clear, and relevant to all of our customers regardless of where they are located.

 

1. ABOUT US

Tubby Toys Global 

Business Name: Tubby Toys Global.
Registered Address: 476, Gopal Puram, Bilhari, Jabalpur, Madhya Pradesh 482020, India
Website: www.tubbytoysglobal.com
Email: Contact@tubbytoysglobal.com

 

2. USING OUR WEBSITE

When you agree to these Terms and Conditions, you are given a limited, personal, and non-transferable right to access and use our Website for the purpose of browsing, enquiring about, and purchasing our products. This right can be withdrawn at any time if you breach these Terms.

To access certain features of our Website, such as placing an order or saving your details, you will need to create an account. When you register, you must provide accurate and complete information. If anything changes, such as your address, phone number, or payment details, please update your account promptly. We rely on the information you give us to process and deliver your orders correctly.

You are responsible for keeping your account login details, including your username and password, safe and confidential. If you believe someone has accessed your account without your permission, please contact us immediately at Contact@tubbytoysglobal.com. Until we receive that notification, any activity on your account remains your responsibility. Please take extra care when logging in on shared or public devices.

Your username must not be chosen to impersonate another person or to cause offence. We reserve the right to reject or remove any username that we consider inappropriate.

You must be of legal age to enter into a binding contract in your country to use this Website. In most countries this means you must be at least 18 years old. If you are under 18, you may only use the Website with the involvement and approval of a parent or legal guardian. We do not knowingly allow minors to make purchases independently.

We may monitor activity on the Website for security, legal compliance, and service improvement purposes. This is a normal part of running an online business and is carried out in line with our Privacy Policy.

We reserve the right to refuse, suspend, or terminate any account at any time, particularly where we believe a user has violated these Terms or has acted in a way that could harm Tubby Toys Global, other customers, or the integrity of our services.

 

3. OUR PRODUCTS

Tubby Toys Global sells soft toys, plush toys, smart toys, and accessories manufactured by Florence Toys Factory. We take full responsibility for the quality of every product we sell, the accuracy of product descriptions, and the timely fulfilment of orders placed through our Website.

We work hard to make sure that product images, descriptions, dimensions, and prices are accurate. However, please be aware that colours may appear slightly different on your screen compared to the actual product due to variations in device displays. Sizes, weights, and dimensions provided are approximate and slight variations may exist. Product specifications and availability can change at any time.

We reserve the right to modify, discontinue, or withdraw any product from sale at any time without prior notice. We may also update pricing at any time. The price that applies to your order is the price displayed at the time you complete your purchase.

We do not allow any unauthorised copying, reproduction, or imitation of our products. If we discover that our designs or products have been copied without permission, we will take appropriate legal action.

We encourage all customers to follow the care instructions provided with their products or available on our Website to keep their toys in the best possible condition.

 

4. ORDERS AND ACCEPTANCE

When you place an order on our Website, you are making an offer to buy. The products displayed on our Website are an invitation for you to make that offer, not a binding commitment from us to sell. We reserve the right to accept, decline, or partially cancel any order at our discretion.

Your order is not confirmed until we have dispatched the product to you. Any order confirmation email or SMS you receive after placing your order is an acknowledgement that we have received your request, not a guarantee of acceptance. If we are unable to fulfil your order for any reason, including stock availability, pricing errors, or payment issues, we will notify you and issue a full refund for any amount already charged.

Before accepting an order, we may request additional information or verification, including proof of identity or payment authorisation, particularly for large or international orders. This is done to protect both you and us.

 

5. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible at Contact@tubbytoysglobal.com. We require at least 24 hours advance notice before an order is prepared or dispatched. Once an order has been prepared or handed to a courier, we are unable to cancel or modify it, and you will be charged in full.

We may also need to cancel your order in exceptional circumstances, such as when a product goes out of stock after your order was placed, when there is an error in pricing or product information, or when payment cannot be verified. In these cases, we will contact you promptly and issue a full refund.

If you accidentally place duplicate orders for the same item, please let us know immediately. We will cancel and refund the duplicate order provided it has not yet been dispatched. If we identify the duplication ourselves before dispatch, we will contact you for confirmation. If we cannot reach you, we may process one order and refund the other at our discretion.

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6. SUBSTITUTION OF PRODUCTS

In rare situations where a product you have ordered becomes unavailable after your order is placed, we will contact you to offer a suitable alternative. If we are unable to reach you in time and your order is for a gift or special occasion, we may dispatch an equivalent alternative product of equal or greater value to ensure your order arrives on time. If you are not happy with the substituted product, please contact us and we will arrange a return and refund.

 

7. SHIPPING AND DELIVERY

We offer international shipping to customers in the United States, the United Kingdom, the European Union, Australia, Canada, and many other countries worldwide. Delivery timeframes depend on your location and the shipping option you select at checkout.

We offer standard delivery, which is free of charge or low cost depending on your region and order value, as well as express delivery options, for which a shipping fee will be displayed clearly during checkout before you complete your order.

For express deliveries, we will do our best to deliver within the timeframe shown. However, occasionally delays can occur due to factors outside our control, such as extreme weather, customs processing, courier delays, public holidays, political disruptions, or other unforeseen events. We will communicate any significant delays to you as soon as we are aware of them. We recommend checking your email and phone regularly for updates once your order has been dispatched.

International orders may be subject to import duties, customs fees, or local taxes in your country. These charges are not included in the price you pay at checkout and are the responsibility of the customer. We recommend checking with your local customs authority before placing an order if you are unsure about potential additional charges.

You will receive an order confirmation and a delivery notification via email and SMS. Please make sure your registered contact details are accurate so you do not miss these updates.

 

8. PAYMENTS

We accept a wide range of payment methods to make it easy for our international customers. These include Visa, Mastercard, American Express, PayPal, and other major debit and credit cards. We also accept digital wallets and other payment options where available in your region. Both domestic and international cards are accepted.

By completing a purchase on our Website, you confirm that you are authorised to use the payment method you have provided and that all payment details you supply are accurate and complete. You are solely responsible for any fraudulent use of your payment details. If you believe a payment has been made on your account without your authorisation, please contact us immediately.

All transactions will be processed in the currency displayed at checkout, which may vary depending on your location. We aim to offer pricing in local currencies including US Dollars, British Pounds, Euros, Australian Dollars, and Canadian Dollars where possible. If your bank charges a foreign currency conversion fee, this is outside our control and is not something we are responsible for.

Payment must be received and confirmed before your order is processed and dispatched. Tubby Toys Global does not store your card details on our servers. All payment processing is handled by secure, PCI-DSS-compliant payment providers.

In some cases, we may request supporting documentation such as proof of identity before processing an order. This is done to protect our customers from fraud and to ensure a secure shopping experience for everyone.

 

9. PRICING

The price displayed for each product at the time you complete your checkout is the price you will be charged. We do our best to ensure that all prices are accurate, but if we discover a pricing error after you have placed your order, we will contact you before proceeding. You will have the option to confirm your order at the correct price or cancel for a full refund.

We reserve the right to change product prices at any time. Changes to pricing will not affect orders that have already been confirmed and dispatched.

 

10. COMPLAINTS AND FEEDBACK

We genuinely want every customer to be happy with their purchase. If something is wrong with your order or you are not satisfied with your experience, please contact us as soon as possible at Contact@tubbytoysglobal.com.

To help us resolve your complaint quickly, please report any issues with your order within 24 hours of delivery, along with a photo of the item received where relevant. If you have not received your order at all, please report this within 7 days of the expected delivery date. After these time windows, we may not be able to raise a formal complaint on your behalf with our courier partners.

We treat all feedback seriously and aim to respond within 2 business days.

 

11. RETURNS AND REFUNDS

We want you to love what you receive. If you are not completely satisfied, here is how we handle returns and refunds.

We accept returns where a product is received in a damaged, defective, or incorrect condition. In this case, please contact us within 24 hours of delivery with a clear photo of the issue. Our customer support team will review your case and either arrange a replacement or process a refund to your original payment method.

For customers in the European Union and the United Kingdom, you also have the right to cancel your order within 14 days of receiving your goods without giving any reason, in accordance with the EU Consumer Rights Directive and the UK Consumer Contracts Regulations 2013. To exercise this right, please contact us at Contact@tubbytoysglobal.com within the 14-day period. The product must be returned in its original, unused condition. Return shipping costs for change-of-mind returns are the responsibility of the customer unless the item is faulty.

For customers in Australia, you have rights under the Australian Consumer Law. If a product is faulty, not as described, or does not do what it is supposed to do, you are entitled to a repair, replacement, or refund.

For customers in the United States, Canada, and other regions, we aim to offer the same fair treatment. If you are unhappy with your order for any reason, please reach out to us and we will work with you to find a solution.

Refunds are not provided in the following situations: the order was delivered to an incorrect address provided by you; the recipient was unavailable at the delivery address and the order could not be left safely; or quality issues arose from improper handling of the product after delivery.

We do not accept returns or provide refunds for bows, ribbons, zippers, or similar accessories that are part of or attached to our products.

We do not offer product exchanges at this time.

Once a refund is approved, it will be processed within 7 to 10 business days and should appear in your account within 10 to 15 business days depending on your bank or payment provider.

 

12. WARRANTY

Our products are manufactured to a high standard. A warranty applies to genuine manufacturing defects that are present at the time of delivery. This warranty does not cover damage caused by misuse, accidents, normal wear and tear, or improper handling of the product after delivery. If you believe your product has a manufacturing defect, please contact us as soon as possible with photos and a description of the issue.

 

13. INTELLECTUAL PROPERTY AND LICENCE

When you use our Website, you are given a personal, limited, revocable, and non-transferable licence to access and use it for the purpose of shopping and browsing our products. You may not use the Website for commercial purposes unless you are a registered B2B partner of Tubby Toys Global.

All content on this Website, including product images, descriptions, logos, graphics, and text, belongs to Tubby Toys Global or Florence Toys Factory and is protected by copyright and other intellectual property laws. You may not copy, reproduce, distribute, publish, sell, or otherwise use any content from this Website without our prior written permission.

You may download a single copy of materials from the Website solely for your own personal, non-commercial use, provided you do not remove any copyright or trademark notices.

Any unauthorised use of our intellectual property may result in legal action. Tubby Toys Global reserves the right to terminate your access to the Website at any time if these licence terms are violated.

 

14. COMMUNICATIONS

By registering on our Website and agreeing to these Terms, you consent to receiving communications from us by email, SMS, or other electronic means. These may include order confirmations, shipping updates, account notifications, and occasional marketing messages where you have given your consent.

If you would prefer that we do not contact the gift recipient of your order before delivery, please let us know at the time of ordering or by emailing Contact@tubbytoysglobal.com.

You can opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. Transactional messages related to your orders and account will continue regardless of your marketing preferences.

 

15. FRAUDULENT TRANSACTIONS

We take fraud very seriously. If we detect or suspect that a transaction on our Website has been made fraudulently, we reserve the right to cancel the order, suspend or terminate the relevant account, and recover any costs incurred, including product costs, administrative charges, and legal fees, from the individual responsible. We also reserve the right to report fraudulent activity to the relevant authorities in your country.

 

16. LIMITATIONS OF LIABILITY

We will always do our best to deliver a great experience. However, there are some limitations on our liability that are important for you to understand.

We aim to keep the Website available 24 hours a day, 7 days a week, but we cannot guarantee uninterrupted access. The Website may occasionally be unavailable due to maintenance, technical issues, or circumstances beyond our control.

To the fullest extent permitted by the law in your country, Tubby Toys Global and Florence Toys Factory will not be liable for any indirect, incidental, consequential, or special losses arising from your use of the Website or our products. This includes loss of profit, loss of data, loss of goodwill, or any other loss that was not a direct and foreseeable result of our actions.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law. Customers in the European Union, the United Kingdom, and Australia retain all statutory rights that apply to them under local consumer protection laws, and nothing in these Terms is intended to affect those rights.

If we are unable to deliver your order, our liability is limited to a full refund of the amount you paid. We are not liable for any additional costs, losses, or emotional distress that result from a failure to deliver.

 

17. FORCE MAJEURE

We will not be held responsible for any delay or failure to fulfil our obligations under these Terms where that delay or failure is caused by events outside our reasonable control. This includes natural disasters, extreme weather, pandemics, government restrictions, strikes, war, civil unrest, power failures, or delays caused by courier partners and customs authorities. In such cases, we will notify you as soon as reasonably possible and work with you to find a suitable resolution.

 

18. PRIVACY

Your use of our Website is also governed by our Privacy Policy, which is available at www.tubbytoysglobal.com/privacy-policy. By using the Website, you agree to the collection and use of your personal information as described in that policy. Please take the time to read it.

 

19. TERMINATION

These Terms remain in effect for as long as you use our Website. We reserve the right to terminate or suspend your access to the Website at any time, without prior notice, if we believe you have violated these Terms or behaved in a way that is harmful to Tubby Toys Global, its customers, or its reputation. You may also stop using the Website at any time, though any outstanding obligations relating to previous orders will continue to apply.

 

20. GENERAL PROVISIONS

If any part of these Terms is found to be invalid or unenforceable by a court or authority of competent jurisdiction, the remaining parts will continue to apply in full.

These Terms, together with our Privacy Policy, Cookie Policy, Shipping Policy, and Returns and Refund Policy, make up the entire agreement between you and Tubby Toys Global regarding your use of the Website. They replace any previous agreements or communications on the same subject.

You may not transfer, assign, or otherwise delegate your rights or obligations under these Terms to anyone else without our written consent. We may assign our rights and obligations to an affiliate or successor business without your consent, but we will notify you if this happens.

We may update these Terms from time to time. When we do, we will update the “Last Updated” date at the top of this page. Where the changes are significant, we will also notify registered customers by email. Your continued use of the Website after any changes means you accept the updated Terms. We recommend reviewing these Terms periodically.

 

21. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and Conditions are governed by the laws of India. We genuinely hope that any concerns you have can be resolved by contacting us directly at Contact@tubbytoysglobal.com. We will always try to find a fair and friendly resolution.

If a dispute cannot be resolved through discussion, it will be referred to arbitration by an independent sole arbitrator appointed in accordance with the Arbitration and Conciliation Act 1996 of India. The arbitration will be conducted in English, and the seat and venue of arbitration will be New Delhi, India. Courts in New Delhi will have jurisdiction to grant interim relief where needed.

Customers in the European Union have the right to access the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Customers in the United Kingdom may also seek alternative dispute resolution through an approved ADR scheme. Customers in Australia have access to dispute resolution through their relevant state consumer affairs body or the Australian Competition and Consumer Commission. Nothing in this clause limits any statutory rights you have under the consumer protection laws of your country.

 

22. CONTACT US

If you have any questions about these Terms and Conditions, or if you need help with an order or account, we are always happy to hear from you.

Tubby Toys Global (Florence Toys Factory)
476, Gopal Puram, Bilhari, Jabalpur, Madhya Pradesh 482020, India
Email: Contact@tubbytoysglobal.com
Website: www.tubbytoysglobal.com

We aim to respond to all enquiries within 2 business days.

 

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